Helpful Resources & Links
- State of Utah News and Updates
- Center for Disease Control Coronavirus Website
- Intermountain Healthcare Resource Page
With the increase in cases that are being reported in Utah, we want to remind our members of the extra precautions and procedures we have in place to keep everyone safe. We ask that when visiting a branch, please wear a face covering. Our employees are working hard to keep the branches clean with extra cleaning and sanitation procedures. We also have hand sanitizer available throughout the branch.
As always, if you are experiencing any of the symptoms associated with COVID-19, please stay home.
Our lobbies will open again to the public on Wednesday, May 6th
As the State of Utah has moved into the orange risk level from the Governor, we are going to re-open our lobbies to the public with some extra precautions and procedures.
- In order to monitor how many people we have in the branch at one time, it’s best to make an appointment to visit a branch, especially to meet with a loan officer.
- We are asking that members coming into the branch wear a face covering.
- Please practice social distancing while in the branch, as much as possible.
- As a precaution, our public restrooms will not be open until further notice.
- If you are experiencing any of the symptoms associated with COVID-19, please stay home.
Our staff is working hard to keep the branches clean with extra sanitation procedures, and we have hand sanitizer available throughout the branch.
Thank you for your patience as we work through this situation. We are all in this together.
Your Ascent Credit Union Family
Branches to Remain Drive Up Only & Lobby By Appointment
We are continually monitoring the COVID-19 situation and have decided to remain with drive up service only and lobby by appointment. We will re-evaluate on April 30th. We thank you for your continued patience during this unprecedented time.
If you encounter financial hardship or difficulty as a result of COVID-19, we are here to help. Some of the options include:
- Skip-A-Pay – As a courtesy to our members impacted by COVID-19 the standard fee of $35 will be waived. Free up some extra cash by skipping your payment on your Auto, RV, or Personal Loan.
- Low rates and flexible qualifications for credit cards, Home Equity Lines of credit, and personal loans.
Please don’t hesitate to contact us regarding your unique situation. Call us at 801-399-9728
Official Notice – Annual Meeting is Postponed
In light of the growing public health risk posed by COVID-19, the Board of Directors of Ascent Credit Union has decided to postpone our Annual Meeting and Board Elections, currently scheduled for April 23, 2020. It is our responsibility to safeguard the health and well-being of our members, staff and families, and the broader community. Our Free Community Shred Day, currently scheduled for April 25, will be postponed as well.
Please know that we will reschedule this meeting as soon as we can do so safely. Our current board members will continue to serve in their duties until such time we can safely host our Annual Meeting and Board Elections.
In regards to the rapidly evolving COVID-19 crisis, be assured that we are closely monitoring updates from the Center for Disease Control (CDC), World Health Organization (WHO), and the Utah Department of Health. Our commitment to serve you and your family is unwavering, and we will continue to be here throughout this trying time.
Essential credit union functions, such as credit/debit card transactions, direct deposits, scheduled payments and transfers, etc. will continue as normal. Access to your accounts via online/mobile banking, ATMs and drive-ups will be the safest channels for the time being.
We are deeply grateful for your membership and support of our credit union. Thank you for being part of our ACU community. We can’t do this without you!
3.18.2020 – ACU will operate by drive up only and lobby by appointment.
As a precautionary measure to help prevent the spread of COVID-19, Ascent Credit Union has decided to serve members primarily through our drive up windows until April 1st. This time frame may be extended, depending upon the progression of the virus spread.
For those members needing access to lobbies for things such as safe deposit box access or speaking with a loan officer in person, you may request an appointment by calling the Help Center at 801-399-9728. Thank you for your patience and understanding as we navigate this unprecedented situation.
At this time, we recognize that many members are worried about finances along with their health concerns. We want to assure you that your money is safe at ACU. We will continue operations with these adjustments to lobby access. All other essential credit union functions, such as online/mobile banking, credit/debit cards, direct deposits and scheduled transfers/payments will continue as normal. You will continue to have full access to your finances and we will continue to serve you and your family at the highest level possible.
We at Ascent Credit Union want to assure you that we are actively monitoring the COVID-19 situation and following the guidance provided by the Center for Disease Control and Prevention (CDC) and the World Health Organization (WHO). The health and well-being of our members and employees is our highest priority, and with your help, we will be able to help mitigate the spread of the virus while still providing essential financial support for our members. Here are the following channels we provide in order to access your finances:
Our branches remain open at this time, with the exception of our UB Money Hub being closed due to the closure of Weber State University’s campus. While we are here to serve our members, we ask that you do not visit a branch if you are feeling ill. We are following all the guidelines to keep our branches clean. Our branches are stocked up on hand soap and hand sanitizer. We are using bleach- or alcohol-based wipes on surfaces frequently touched. Staff are washing their hands frequently and using gloves when handling cash.
Our drive-ups are a great way to access the branch functions without a lot of exposure to others.
Online/Mobile Banking Suite e-Branch
This digital platform is a great way to access your accounts, make payments, deposit checks, transfer money, pay bills and more. If you aren’t already signed up for e-Branch, you may do so here. Once you are signed up, you can access e-Branch through our website or our mobile app.
If you need to get cash,our ATMs are available 24/7 at each branch location. You can also utilize the ATMs to deposit checks or cash. As part of the Co-Op network, you can use over 30,000 ATMs nationwide to access your ACU accounts. Click here to find the nearest Co-Op ATM.
If you need assistance over the phone, our Help Center can be reached at 801-399-9728.
In the event that branch hours are adjusted, we will update members as soon as possible. Please know that we are committed to serving you and your family. This time may be stressful and uncertain, but we are here for you. Visit our website to see the latest news and any updates we may have.
The Ascent Credit Union Family
We want to reassure you and the community that Ascent Credit Union is doing its part as COVID-19 cases continue.
We are closely monitoring Center for Disease Control (CDC), state, and local health departments for the latest developments and recommendations. We are tracking the virus and using this information in ongoing discussions to best protect you and ensure you will have continued access to your finances. With any new developments, as more information is made available, plans may change. We pledge to keep you in the loop, listen to your concerns, and share what we plan on doing.
Moving forward, we will be taking appropriate action based on guidelines provided by the CDC. Our branches are stocked up on hand soap and when needed, hand sanitizer. We will use bleach- or alcohol-based wipes on surfaces frequently touched. Staff will wash their hands frequently. We have a task force dedicated to business continuity to make sure you have access to your finances. Lastly, we are reaching out to our critical service providers to ensure services will be available to members.
As we take these actions, you play a role as well during this time. Based on guidelines given by the CDC, wash your hands thoroughly and often, avoid close contact with sick people, cover your cough or sneeze with a tissue, don’t touch your face, and stay home if you’re feeling sick. Just as important as these steps, we caution against panicking. In addition to dampening your immune system, too much stress can interfere with our abilities to practice good sense. Be careful by being informed and prepared. Online banking, our Help Center, and our drive through lanes are available options to all members.
We are optimistic that we as a community will successfully ride this out. We are still learning about COVID-19 and as more health professionals learn more, they will provide us with better advice and care. We will continue to evaluate new steps to make this less disruptive and will be compassionate to those who are affected.
Ascent Credit Union